To get a quote quickly, simply send us a WhatsApp message with the following information:

• Your full name.
• The address of the property where the flooring is needed.
• Your email address.
• A description of what you would like (e.g., "new wool carpet for two bedrooms").
• A video of you walking around the floor area, or up the stairs (slow videos are best!).
• Any dimensions or images you may have are a bonus!

You can cancel your measurement appointment at any time, but we appreciate as much notice as possible. In the unlikely event that we need to reschedule due to factors beyond our control, we will call you as soon as possible to arrange a new, mutually convenient time.

Yes, you must inform your insurer that flooring works are being carried out on the property and satisfy yourself that you are adequately covered by insurance.

We cover all areas of London including Chelsea, Knightsbridge, Hampstead, Clapham, Islington, Canary Wharf, Fulham and everywhere in between. We also work in Surrey and across the M25 depending on the project.

Yes, we can remove and dispose of your old carpets or flooring for you. We can also assist with the repositioning and/or removal of bulky furniture items and white goods, but please note this service will incur an **additional charge**. We ask that you remove all small, personal items and breakables beforehand.

Before the fitting, it is the client's responsibility to remove or secure the following:

• Valuable and/or fragile items from the flooring areas.
• All electrical goods.
• Soft furnishings such as curtains and drapes that may impede floor laying.
• Anything else that needs protection if it cannot be removed.

It is the client's responsibility to ensure that the sub-floor (the existing floor that the new flooring is fitted to) is of sufficient quality. We are responsible only for the work we have undertaken and will not be liable for issues that arise from your existing sub-floor or for repairing squeaky floors, stairs, or joists.

Estimated completion times are guidelines. While we endeavor to complete the work in the timeframe we quote, we will not be held liable for failure to complete the scheduled works within that estimated time frame.

Yes, slight variations in carpet sizing are unavoidable. All carpets are sold subject to the manufacturer's tolerances, which allows for **plus or minus 1.25%** in both width and length, in line with the British Standards Institute Tolerance (BS3655:1974).

Many of the items we supply, especially carpets, carry a manufacturer's warranty. If you have any problems with an item we have supplied, please get in touch with us first and we will guide you through the process.

We provide a **3-month term of warranty** for any fault that directly relates to the fitting work we carried out, and we will rectify the problem at our cost within this term. We do not supply any labour or fitting warranty for materials that we have not supplied.